That will really hurt the employees and the renters IMO. When we were in Frisco two weeks ago, the renters next door were having probs with their water and could not get this company out to check it out. The owner whom we are friends with called hubby and hubby went over to help and switched off outside shower hot line which was the problem. The hot water had been running for two days as there was a crack in the line. Got them set up okay for the night. (Honeymoon couple!!!) If this company cannot handle during January, I hate to see what July will bring.

Sounds like they are jumping on the lay off band wagon.

Vacasa's stock tanked and has stayed tanked.

Not seeing it from an owner's standpoint, but ....

Oh, I understand; however, cutting 20+ employees, many of whom had been there 20+ years, isn't going to be good for business either, which is also bad for owners. They were already understaffed on the Operations side. It's going to be a cluster**** this season.

. It might be a good opportunity for those that were laid off to start their own Maintenance Company to fill the void !!

Vacasa's stock tanked and has stayed tanked.

Not seeing it from an owner's standpoint, but ....

Oh, I understand; however, cutting 20+ employees, many of whom had been there 20+ years, isn't going to be good for business either, which is also bad for owners. They were already understaffed on the Operations side. It's going to be a cluster**** this season.

Rob Greyber's corporate goals seem to leave out one very important ingredient - service for their customers, guests, the folks who rent their portfolio of homes. Corporate greed, no amount of profit is ever enough.

I was told "it is not personal". To me it was very personal. The end of the world as I knew it. Then.

I mean....you're paying over 20 percent for the service.

Thank you Jessica and Bent Mtn. We had just booked soundfront in Frisco for June. I just cancelled. We were on the fence about renting from them anyway. If anyone knows of a Buxton or Frisco soundfront home available the first or second week of June, let me know. We are only 3 adults, no pets.

PS-Hello to Bent Mtn! We live in same area. : )

*Formerly Glamazon. I couldn't get into my account.

I mean....you're paying over 20 percent for the service.

20%, I have heard that commissions down there can run up that high, or higher. An owner should expect a lot if paying that much.

Thank you Jessica and Bent Mtn. We had just booked soundfront in Frisco for June. I just cancelled. We were on the fence about renting from them anyway. If anyone knows of a Buxton or Frisco soundfront home available the first or second week of June, let me know. We are only 3 adults, no pets.

PS-Hello to Bent Mtn! We live in same area. : )

*Formerly Glamazon. I couldn't get into my account.

"There’s no concept of how swamped housekeeping and maintenance is. These guests call every single little thing in constantly."

I'm surprised. Okay, not surprised. But I am surprised. I don't want to spend any part of my vacation calling an office or grocery shopping for that matter.

I've been renting up and down the Outer Banks since the '70s .

Okay, thinking hard here. I've talked to 'the office' twice. The first time was at the Cavalier by the Sea when I dropped the coffee pot in one of the efficiencies. They gave me another one - no charge.

The second time was after a long day on the beach at Ocracoke and we got back to the cottage to find the electricity off.
Yes, that day. I called the office to see if we had to leave the next morning. We had water, beer, wine and lots of food and ice. Yes, we did and caught the morning ferry to Swan Quarter - we were the second vehicle in the standby line. But I didn't feel too good all day after finishing off the ice cream in the freezer.

_______________

If you haven't followed VACASA stock, it started just above $10 in 2021 and is now at $1.68

But it was as low as $1.08.

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The phone rang all day. The emails poured in every minute of every day with new maintenance tickets during peak season. Due to poor management, I worked every weekend during peak season all alone my last two years there. Weekends, meaning turn days, which are the busiest days, because we were trying to get in and out of so many houses between guests.

You wouldn’t believe some of the things people would call in about, or how many people use the word, “unacceptable” when whining over the smallest things.

We once had a guest demanding a full refund because the two lamps in the master bedroom did not match. No lie.

We’ve had guests crap on beds and leave it.

I talked to one lady who was furious because one of the 16 TVs stopped working in the house. People always claiming the pool heat isn’t working when it’s 90 degrees outside.

One guest demanded we come pick up the seashells that were in the yard. Another guest demanded we come pick up sand spurs. On and on.

The phone rang all day. The emails poured in every minute of every day with new maintenance tickets during peak season. Due to poor management, I worked every weekend during peak season all alone my last two years there. Weekends, meaning turn days, which are the busiest days, because we were trying to get in and out of so many houses between guests.

You wouldn’t believe some of the things people would call in about, or how many people use the word, “unacceptable” when whining over the smallest things.

We once had a guest demanding a full refund because the two lamps in the master bedroom did not match. No lie.

We’ve had guests crap on beds and leave it.

I talked to one lady who was furious because one of the 16 TVs stopped working in the house. People always claiming the pool heat isn’t working when it’s 90 degrees outside.

One guest demanded we come pick up the seashells that were in the yard. Another guest demanded we come pick up sand spurs. On and on.

Beach Farmer, I loved your post. It reminds me of the Soup Nazi. Straight to the point, like it or leave, and it actually draws customers in! Haha

The phone rang all day. The emails poured in every minute of every day with new maintenance tickets during peak season. Due to poor management, I worked every weekend during peak season all alone my last two years there. Weekends, meaning turn days, which are the busiest days, because we were trying to get in and out of so many houses between guests.

You wouldn’t believe some of the things people would call in about, or how many people use the word, “unacceptable” when whining over the smallest things.

We once had a guest demanding a full refund because the two lamps in the master bedroom did not match. No lie.

We’ve had guests crap on beds and leave it.

I talked to one lady who was furious because one of the 16 TVs stopped working in the house. People always claiming the pool heat isn’t working when it’s 90 degrees outside.

One guest demanded we come pick up the seashells that were in the yard. Another guest demanded we come pick up sand spurs. On and on.

Thats what I like about managing my own property. I have it CLEARLY stated in property description that I while I will do everything in my power to respond to requests and solve issues I WILL NOT put up with Bullsh1t complaints about picayune crap. I do everything I can to discourage people from renting my house by listing every single thing they might not like about it first and foremost. I even exaggerate it! I tell prospective renters that 'I do not need to rent my place" and if they have a problem with any of the Items listed DO NOT RENT MY HOUSE! ...Still, I have a 4.9 rating, I'm a Superhost and have lots of happy customers because I do actually treat them well. I just won't tolerate rude people.