Vacasa

RE: Vacasa




Ah there it is.

Cranking rates for the current renter.

Sure we can get you another two days, but it’s at 500$ per day.

Yeah no thanks.

Then we leave and the owner has the peace of mind that the house got two days rest before the next guests.

Aliphatic


If Vacasa has some algorithm in place as previously suggested then this is much like Uber’s surge pricing. I doubt it’s directed at the current renter to extend their stay at some crazy price.


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RE: Vacasa




I'm not rooting for the algorithms or anything, but I'm in a similar industry and I see the same thing. There are companies who change the monthly rent of a given apartment daily. For VACASA to identify the same thing in vacation rentals was just a matter of time. Data, man. It's a gift and a curse. They can find that sweet spot of max profit vs. too high to get takers. It's beautiful and evil.




RE: Vacasa




Thanks to all who have taken the time to comment. Your insight is very helpful!


RE: Vacasa




Vacasa is garbage.

Cavalier


Do you care to elaborate? I'd really like to hear specific experiences. Thanks!


RE: Vacasa




Ah there it is.

Cranking rates for the current renter.

Sure we can get you another two days, but it’s at 500$ per day.

Yeah no thanks.

Then we leave and the owner has the peace of mind that the house got two days rest before the next guests.

Aliphatic


If Vacasa has some algorithm in place as previously suggested then this is much like Uber’s surge pricing. I doubt it’s directed at the current renter to extend their stay at some crazy price.

Mstaszew


Hey man free market. If people are willing to pay, go for it. I would not be at all surprised if an algorithm was able able to maximize profits for an owner by using meta data to institute surge pricing, especially for short notice rentals.

I imagine that’s probably the future.

Aliphatic


The near future. Take a look at how many software engineering positions are out there now for AI and machine learning. Apple is building a new campus in the Triangle with 3,000 new jobs and the first two roles mentioned in their press release is AI and machine learning. It’s coming to everything.


RE: Vacasa




Vacasa has sent me a solicitation to switch our house to their rental program on average about every ten days - hard to remember how often because I automatically put them in the circular file as soon as I determine who it is from. Have to open it up because the envelope does not identify the sender. Used to think Sun Realty was relentless in their solicitations averaging about monthly but Vacasa leaves them in the dust with constant mailings. There have been so many mailings from Vacasa that it does make you wonder..............................

OBX is Paradise


I get their ads to join their company all the time and I don't rent anymore, they must mail to Everyone here.


RE: Vacasa




I don't know anything about Vacasa but it sound to me like lots of owners will be interested in their pricing. Money talks


RE: Vacasa




Vacasa has sent me a solicitation to switch our house to their rental program on average about every ten days - hard to remember how often because I automatically put them in the circular file as soon as I determine who it is from. Have to open it up because the envelope does not identify the sender. Used to think Sun Realty was relentless in their solicitations averaging about monthly but Vacasa leaves them in the dust with constant mailings. There have been so many mailings from Vacasa that it does make you wonder..............................

OBX is Paradise


I get their ads to join their company all the time and I don't rent anymore, they must mail to Everyone here.

Tim-OBX



^^^^ I sold my house in Nags Head this past January and I receive weekly mailings from Vacasa asking that I put it in their rental program! They evidently use Dare County tax records for mailings!


RE: Vacasa




Vacasa has sent me a solicitation to switch our house to their rental program on average about every ten days - hard to remember how often because I automatically put them in the circular file as soon as I determine who it is from. Have to open it up because the envelope does not identify the sender. Used to think Sun Realty was relentless in their solicitations averaging about monthly but Vacasa leaves them in the dust with constant mailings. There have been so many mailings from Vacasa that it does make you wonder..............................

OBX is Paradise


I get their ads to join their company all the time and I don't rent anymore, they must mail to Everyone here.

Tim-OBX



^^^^ I sold my house in Nags Head this past January and I receive weekly mailings from Vacasa asking that I put it in their rental program! They evidently use Dare County tax records for mailings!

dawiggs



There is no problem getting addresses here or anywhere these days, you just have to pay for them. Most anyplace that can print cards can also arrange to have them addressed and mailed too. My sales office recently mailed out 15,000 cards to owners and we could select areas or by assessed property value or as non resident property owners. Just takes money, that mailing was around $6,000 so they must have some deep pockets.



RE: Vacasa




C'mon. Some of those mailings are fun. I do actually like seeing listed homes or homes that have sold, especially from some of the nicer agents.

And, there's this one who can't seem to send a postcard about a listing without either a typo or an inaccuracy about something basic (bedrooms, bathrooms, etc.) I don't know if proofing is done by the agent or someone else, but most would have fixed the issue by now. But, it's a running joke for us. This agent also sold a house for one of our neighbors for less than I offered, apparently wrongly thinking I would lowball.

Honestly, I liked that neighbor, and wasn't aware they were having difficulties because they were only ever in town for a few weekends per season and we'd been missing one another for about 6 months. I would have made them an off market deal that would have saved them three months of a lot of stress, and a frustrating time with an agent they'll not be recommending.

The new neighbors are FT residents, really nice, and a great fit for the neighborhood, so it all worked out excellently.


And, yes, Vacasa uses pricing programs as does most of the STR space these days. Some traditional PMs are using them in some areas now as well. Reminiscent of the movement to keycode locks, ring cameras, and other home automation.


RE: Vacasa




Typos do occur. Here is an example from several years ago, I ordered over the phone and the other person did the spelling. They replaced them, but I had a good laugh. Luckily none got out.




RE: Vacasa




Tim - that is great - made me laugh - and your comment is certainly - R E A L I T Y!


RE: Vacasa




With how often that's misspelled, lots of people probably wouldn't notice.

Its a favorite autocorrect mistake in dictation as well. The pronunciation is close and the AI just guesses.

I always get proofs and a sample if I have enough lead time before the batch. And I show them to at least three other people if it's an item, because it's easy for the brain to trick your eyes. Goof ups happen.

I did get a kick out of how many people looked at the one house just to figure out how that many beds and baths fit in that floorplan (spoiler alert: they didn't). I don't think people shopping for a first home found it quite as amusing though. Sharing bathrooms has definitely fallen out of vogue.




RE: Vacasa




Vacasa has sent me a solicitation to switch our house to their rental program on average about every ten days - hard to remember how often because I automatically put them in the circular file as soon as I determine who it is from. Have to open it up because the envelope does not identify the sender. Used to think Sun Realty was relentless in their solicitations averaging about monthly but Vacasa leaves them in the dust with constant mailings. There have been so many mailings from Vacasa that it does make you wonder..............................

OBX is Paradise


I get their ads to join their company all the time and I don't rent anymore, they must mail to Everyone here.

Tim-OBX



^^^^ I sold my house in Nags Head this past January and I receive weekly mailings from Vacasa asking that I put it in their rental program! They evidently use Dare County tax records for mailings!

dawiggs


For sure. I get constant mailings from them and I own but don't rent out. They generally send an important looking letter so I waste time opening it. I promise they would be the last place I'd contact if we put the place on the rental market. I also get sick of the constant post cards from hopeful realtors. Nope and I just crossed you off my list.


RE: Vacasa




We use Hatteras now Vacasa. 2nd year. A friend has used them for about 25.

Yes I’m not thrilled with the large corporate aspect, but our direct contact is still in Avon and does random checks on our property. If they move to some person in a cube in who knows where then I will respond to an add we get frequently from the other OBX PM’s to move.

I am not yet sold on this price variance of theirs and may go back to a set daily rate next year. For us - agree on fees. I prefer them
spelled out which can appear to be more than others, but I think ultimately from our review they all get you coming or going.

The long short- None are perfect, some issues may be more on the owner not willing to update or fully upkeep their place, and still a staff shortage. Not an excuse and would agree if the PM can’t fully clean in time the renters should be reimbursed some of the cleaning fee they pay. note - at least for us we don’t get any of those fees. Only a split of a pet if the house allows pets.

As for an owner changing or getting a PM - check them all out. Find one you are comfortable with and you understand their fees so when you get your monthly invoice you are not shocked at what they took out.




RE: Vacasa




We have been renters for over 30 years and 25 of them used Hatteras Realty. Always felt welcome, the people knew their houses, any issues were corrected immediately. When they were Wyndham, we noticed a small lack of caring. Then Vacasa took over. The house we were in was perfect for us but had what we thought was a safety issue. The tacks were sticking out of the carpeting along the edge. We had a small pet and a crawling baby with us. This issue was never addressed in the three years we told them about it. Our last year at that rental there was also the issue of the next door neighbor coming outside of their house every time we were on the deck at our house. Okay, houses were sort of close together but the unnerving part was that the neighbors were packing! I know NC is an open carry state and I am not opposed to gun ownership but it was a little crazy that within minutes of us going onto the deck at our home, these guys would just so happen at that same time to come outside too, showing their guns. Also their guard dogs would bark at us whenever we were outside. I understand that they were on their private property but expressing my concerns to Vacasa had no effect. The manager just about said "tough luck for you" and even asked us not to talk about it or leave a bad review. They didn't want the owners of the house we were renting to lose income! I thought that was nervy. We changed houses for the following year. This house was poorly maintained. Curtains in all the rooms were dirty, stained and even ripped. The upholstery on the sofas and chairs was stained with who knows what. The front door did not close or lock properly. Dirty linens were in the house when we arrived and worst of all, there was a leak in one of the bedrooms around the windows. Our first night it rained and it was water torture with the dripping all night long. Bad enough to require the wastebasket to be put there to catch the water coming in so as not to soak the carpeting. When we told the PM about it their answer was, "Oh, we know. It will get fixed at some point" We were concerned about water damage to the house more so than our annoyance. We are long time renters (three weeks at a time) and always on the sound, we know there are bugs (large ones!) but have always been very lucky to see very few inside. That last house was a battle with them. Every day everyone was on bug patrol. Gross. Vacasa just did not care and it was like we were bothering them when we spoke to them about the issues. I am afraid that I sound very picky here but having had wonderful experiences with Hatteras for many, many years and then to have that nonexistent after they were taken over......We will not use them again. We still love Hatteras Island and will continue to vacation there but surely not through Hatteras Realty/Vacasa.


RE: Vacasa




Our experience is very similar to the last poster. We rented the same house through Hatteras for many many years, we were ok with the Wyndham buyout for the most part. Vacasa was no bueno. We went to Midgett this year due to the extreme price hike and the fact that the house was filthy, dirty linens were left there with no clean linens, and the pool and hot tub were a mess. If you’re going to charge me the money I expect the same if not better service.
As an owner the price hike is great for you. However you do lose people like us who were model renters who book the same house every year.


RE: Vacasa




As a renter, I now avoid using the Hatteras Realty site to search for vacation homes (since Vacasa took over). It's not just because of rate hikes, but the added/higher fees are a deal-breaker. I always stay in the Hatteras islands, from Rodanthe down to Hatteras, and only use Surf or Sound and Midgett Realty now. It's a shame because I really liked the houses Hatteras Realty had to offer. My family has vacationed in the Outer Banks since the 1980's and people always ask me for recommendations. Sadly, I tell them to also avoid Hatteras Realty.


RE: Vacasa




We rented from Vacasa in Avon in August. Our bedroom TV was missing the remote and ROKU stick, and they never responded to two emails. The place stunk like mold and they didn't respond to emails. I don't remember why I didn't call, that's on me. The sheet had WAY too much bleach, but at least they were clean. Everything else was as advertised. The worst thing was the check in/out times, especially with a dog.


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