It seems like alot of people are complaining about Twiddy this year. This includes long time renters. I am wondering who all is having a bad experience?

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A number of years ago a maintenance worker let us in the house a little early. When the Twiddy representative came along 45 minutes later she flipped out because we were in the house. Saying that she was EXTREMELY rude is putting it mildly

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Not new. My co-worker rented from Twiddy and accidentally left her expensive engagement and wedding rings on the bedside table when they left their rental. She realized it and called Twiddy to report her rings left behind within 2hrs of departure. Twiddy said their cleaning staff didn't find her jewelry. Somebody made out well. This was one of those huge mansions with two kitchens and elevators that sleep 30. She has continued to use Twiddy but it made me decide against them. I never even look at their website.

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I kind of think they are skating on their name and reputation. It's a tough year for everyone, but Twiddy has gotten huge and I think is struggling under their own weight.

A lot of people are having there longtime loyalty to Twiddy tested.

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Two straight years with the unique challenges of staffing shortages + record crowds, aren't all agencies struggling with more than usual service quality issues and complaints? Add to that the fact that twiddy handles higher-end homes which come with higher expectations of service and higher maintenance customers and it's no surprise to me. At the same time, the customers are paying a lot of money and should at least get discounts if services are late or inadequate.

Blaming the agency when the customer left behind wedding rings seems more like scapegoating.

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With the huge increase in visitors this year it has been a very difficult time for all the rental companies and I'm sure things are not always running as smoothly as they would like. We have always rented from Twiddy and have been more than satisfied with the quality of their homes and excellent customer service.

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Not new. My co-worker rented from Twiddy and accidentally left her expensive engagement and wedding rings on the bedside table when they left their rental. She realized it and called Twiddy to report her rings left behind within 2hrs of departure. Twiddy said their cleaning staff didn't find her jewelry. Somebody made out well. This was one of those huge mansions with two kitchens and elevators that sleep 30. She has continued to use Twiddy but it made me decide against them. I never even look at their website.

A lot of dishonest people in this world. Hopefully karma will catch up to them x 10.

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We rented from them for the first time this year. They never told us when the house was ready, but that's about the only real problem we had. We pre-booked for next year but they almost tripled the rent for the same week (before pools open, even) so we're out of that deal. They were fine, but not really any better than any other agency we've dealt with

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We rented from them for the first time this year. They never told us when the house was ready, but that's about the only real problem we had. We pre-booked for next year but they almost tripled the rent for the same week (before pools open, even) so we're out of that deal. They were fine, but not really any better than any other agency we've dealt with

Remember, the home owner is involved in the rent increase, don’t put all blame on the PM.

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We rented from them this summer. We had a Friday rental and got a text at 10:50 that our house was ready.(We we’re all really happy about that)
I liked the contact thru texts with them throughout the week.
Have rented from them in the past and will rent from them again.

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We rented from them for the first time this year. They never told us when the house was ready, but that's about the only real problem we had. We pre-booked for next year but they almost tripled the rent for the same week (before pools open, even) so we're out of that deal. They were fine, but not really any better than any other agency we've dealt with

Remember, the home owner is involved in the rent increase, don’t put all blame on the PM.

This is true, however PMs recommend rates, and my experience is that all PMs are recommending significant increases for 2022 (and why wouldn't they...demand is off the charts)

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TBH, I have never found a house at Twiddy that I was comfortable paying that price for, so I have no experience, but they have a solid reputation and have been around since I started going to Corolla in 1998.

But to be fair to them, right now everyone is expecting something that is not fair, add in the increased demand and you have a workforce that is beaten into the ground.

A local restaurant shut down last weekend for a few day to allow their employees some time off to recharge because they are spent.

I work in Software Sales, and also manage our Support teams. Today we are seeing requests being demanded of us that 2 years ago, a simple explanation and training session would allow it to disappear, but today it is a training session, a demand to place a software change that makes zero sense and a refund for services..

The whole world has gone mad demanding things that were never a part of the job.

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We rented from them for the first time this year. They never told us when the house was ready, but that's about the only real problem we had. We pre-booked for next year but they almost tripled the rent for the same week (before pools open, even) so we're out of that deal. They were fine, but not really any better than any other agency we've dealt with

Remember, the home owner is involved in the rent increase, don’t put all blame on the PM.

If it is this far in advance the PMs are likely setting the rates for next year, not the owners. Typically the owners need to approve the rates but that doesn’t happen until fall, for me anyway. My rates went up an average of 15% next year but I only know by looking at my calendar, the PM didn’t tell me.

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We rented from them for the first time this year. They never told us when the house was ready, but that's about the only real problem we had. We pre-booked for next year but they almost tripled the rent for the same week (before pools open, even) so we're out of that deal. They were fine, but not really any better than any other agency we've dealt with

Remember, the home owner is involved in the rent increase, don’t put all blame on the PM.

If it is this far in advance the PMs are likely setting the rates for next year, not the owners. Typically the owners need to approve the rates but that doesn’t happen until fall, for me anyway. My rates went up an average of 15% next year but I only know by looking at my calendar, the PM didn’t tell me.

I was absolutely expecting an increase - planning on about 15-20% given demand. I was floored when the lease came out. We found another house with another PM that had a more realistic rate increase for next year.

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We rented from them for the first time this year. They never told us when the house was ready, but that's about the only real problem we had. We pre-booked for next year but they almost tripled the rent for the same week (before pools open, even) so we're out of that deal. They were fine, but not really any better than any other agency we've dealt with

Remember, the home owner is involved in the rent increase, don’t put all blame on the PM.

If it is this far in advance the PMs are likely setting the rates for next year, not the owners. Typically the owners need to approve the rates but that doesn’t happen until fall, for me anyway. My rates went up an average of 15% next year but I only know by looking at my calendar, the PM didn’t tell me.

You don't sign a contract with the PM that shows the rates charged? If not that seems odd to me.
PM's I am familiar with might suggest rate increases but they are never done without owner permission.

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I was absolutely expecting an increase - planning on about 15-20% given demand. I was floored when the lease came out. We found another house with another PM that had a more realistic rate increase for next year.

Talk like this just amazes me, having been in a rental program for 18 years here with 3 PM's. It sounds like the PM is running your life on its own without your input. You wait to see what the PM puts in the contract? Tell them what you want to charge - who are these PM's that act this way?

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We rented from them for the first time this year. They never told us when the house was ready, but that's about the only real problem we had. We pre-booked for next year but they almost tripled the rent for the same week (before pools open, even) so we're out of that deal. They were fine, but not really any better than any other agency we've dealt with

Remember, the home owner is involved in the rent increase, don’t put all blame on the PM.

If it is this far in advance the PMs are likely setting the rates for next year, not the owners. Typically the owners need to approve the rates but that doesn’t happen until fall, for me anyway. My rates went up an average of 15% next year but I only know by looking at my calendar, the PM didn’t tell me.

You don't sign a contract with the PM that shows the rates charged? If not that seems odd to me.
PM's I am familiar with might suggest rate increases but they are never done without owner permission.

I do have a signed contract with the PM but the rates always go up and I need to approve them every year, which I haven’t yet. Since they want to start taking advanced reservations, they set the “temporary” rates for next year. I think I would be more concerned if for some reason the rates went down.
The cost of everything has skyrocketed so I think a 15% increase is pretty reasonable.

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I do have a signed contract with the PM but the rates always go up and I need to approve them every year, which I haven’t yet. Since they want to start taking advanced reservations, they set the “temporary” rates for next year. I think I would be more concerned if for some reason the rates went down.
The cost of everything has skyrocketed so I think a 15% increase is pretty reasonable.

They set temporary rates now and then finalize them in the fall? Are they visible just to you and the PM or to booking guests as well?

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I do have a signed contract with the PM but the rates always go up and I need to approve them every year, which I haven’t yet. Since they want to start taking advanced reservations, they set the “temporary” rates for next year. I think I would be more concerned if for some reason the rates went down.
The cost of everything has skyrocketed so I think a 15% increase is pretty reasonable.

They set temporary rates now and then finalize them in the fall? Are they visible just to you and the PM or to booking guests as well?

They are posted advertised rates, I believe I have to approve them by the beginning of September. Renters are also not paying the rates yet, only an advance fee to hold the week.

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They are posted advertised rates, I believe I have to approve them by the beginning of September. Renters are also not paying the rates yet, only an advance fee to hold the week.

Ah, okay. That makes sense. Guests have been complaining about two particular PMs and indicating they paid X amount this year and then pre-reserved with a fee and then are later getting a contract that reflects higher rates and they've been cancelling and upset at having to walk away from the reservation and lose the advanced hold fee.

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They are posted advertised rates, I believe I have to approve them by the beginning of September. Renters are also not paying the rates yet, only an advance fee to hold the week.

Ah, okay. That makes sense. Guests have been complaining about two particular PMs and indicating they paid X amount this year and then pre-reserved with a fee and then are later getting a contract that reflects higher rates and they've been cancelling and upset at having to walk away from the reservation and lose the advanced hold fee.

Which PMs are people complaining about?

Another thing that is happening, and we saw on our rate suggestions, is the length of the high season is increasing. It used to be that up until Mid-May (or later) rates would be pretty much the low season rates, and then they would ease up through June, be at peak in late July, then ease down through August.

Now it's reasonable for peak to be from basically early june through mid August, and September/May rates are still very strong (50% of peak)

So if you have historically rented say, the week before memorial Day or the second week in September, maybe you were used to paying 2900/week for a house that goes up to 8000 a week on peak...and now because it's being billed more like high season, it's going up to 4500, which is a huge increase.

The peak weeks may not be seeing these 50% increases, and the Jan/Feb weeks may not be seeing these 50% increases, but I think the shoulders are what's getting the biggest bumps.

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They canceled our house this year They did give back the deposit. Only issue, they kept offering houses that cost $600 to $1000 more than the one we had, with no new items we had wanted. So we had to switch agencies, weeks and towns, to keep near our budget; and my kids will miss the first few days of school sports practices. No problems last year. They were great.

It seems like alot of people are complaining about Twiddy this year. This includes long time renters. I am wondering who all is having a bad experience?

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I rented a cottage named Dolphins Leap in Duck in late August this year and it was a horrible experience. The cottage looked like it hasn't been cleaned for years. the smell was horrible, the cottage literally had cabinets hanging off. all the walls were bubbling and peeling. the whole screened in porch was broken and moldy. The beds were disgusting and our sheets had dog hair all over them and the furniture as well. the kitchen sink was clogged all the silverware was rusted. it was so smelly we left 3 days early. I have been coming down to the obx since I was born never experience a lack of ownership and lack of minimal care of a cottage before. Nobody cares or takes pride in things anymore it's all about the money..............................so disappointed and frustrated!

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I rented a cottage named Dolphins Leap in Duck in late August this year and it was a horrible experience. The cottage looked like it hasn't been cleaned for years. the smell was horrible, the cottage literally had cabinets hanging off. all the walls were bubbling and peeling. the whole screened in porch was broken and moldy. The beds were disgusting and our sheets had dog hair all over them and the furniture as well. the kitchen sink was clogged all the silverware was rusted. it was so smelly we left 3 days early. I have been coming down to the obx since I was born never experience a lack of ownership and lack of minimal care of a cottage before. Nobody cares or takes pride in things anymore it's all about the money..............................so disappointed and frustrated!

You had a new owner it looks like. That house at 113 Buffell head sold in March for $1,400,000. It makes over $155,000 in rental income. It seems others don't dislike it as much as you did. Normally new owners put lots of new things in a house they just bought.

www.twiddy.com/outer-bank...

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I rented a cottage named Dolphins Leap in Duck in late August this year and it was a horrible experience. The cottage looked like it hasn't been cleaned for years. the smell was horrible, the cottage literally had cabinets hanging off. all the walls were bubbling and peeling. the whole screened in porch was broken and moldy. The beds were disgusting and our sheets had dog hair all over them and the furniture as well. the kitchen sink was clogged all the silverware was rusted. it was so smelly we left 3 days early. I have been coming down to the obx since I was born never experience a lack of ownership and lack of minimal care of a cottage before. Nobody cares or takes pride in things anymore it's all about the money..............................so disappointed and frustrated!

How about redacting personal info and post your contract...I might well be wrong, but smelling some serious BS here

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