Screwed Again

By: sandman
3/11/2021 6:26 PM

Received a phone call this afternoon Canceling our Oceanfront Mid May rental. We signed the lease on May 31, 2020 and paid for it. A signed lease and payment acceptance means nothing! So -As the story goes, "The owner also had it listed on airbnb and we now have a double booking" The owner is going to honor the airbnb rental.. Sorry!
We were offer two non oceanfronts claimed to be an upgrade - NOT.
I cannot believe this BS is allowed and people tolerate the shenanigans that have went on down there this last year. I have a call into one of the other realtors and did find a house that sort of suits. At this late date, you take what you can find. SO even if you have a rental for nearly a year you are subject to the whims of the owner, and by default the rental management firm.

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By: Sandglass
3/11/2021 6:45 PM

I’m so sorry. That doesn’t seem right. Should go to the first booking if there was a mistake. Not to be cynical but the owner probably rented it for double the price to the new renter.

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By: marylander
3/11/2021 6:48 PM

Completely agree. Pretty powerless when the contract gives the renter no rights ... none. I've rented from about 9 agencies over the years and all of the contracts say the same thing. Theres nothing to hold the owners or agencies feet to the fire. Only solution is to take your vacation elsewhere, but as long as there's a waiting list of people to fill their weeks, there's no motivation for them to change. Maybe getting NC to back renter's rights legislation or something like that. Or a class action suit.

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By: JM-obx
3/11/2021 6:48 PM

What does your lease say? I'm sure it's one sided in favor of the rental agency, but it would surprise me if the owner has the legal right to unilaterally cancel your prepaid week because he/she double-booked it on AirBNB. It's not only a poor reflection on the owner, but also damages the reputation of the rental agency. I'd ask the rental agency to point out the contract provision that allows the cancellation.

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By: sandman
3/11/2021 6:58 PM

The simple truth is it would make very little economic sense to pursue in court over a couple thousand dollars when you are in PA.
Yes, lesee's have basically no rights
and Yes, I am 99.99% sure they got more money from the other renter ( especially with no management fees)
It Disgusts me that the rental firm basically offered nothing beside a very polite sorry. Offering a oceanside ( for more $ ) was not an upgrade. And not going to bat for us is a lifelong deal breaker. We paid over 9 months ago!
And you just figured out now rhe was a double booking??

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By: sandman
3/11/2021 7:04 PM

The simple truth is it would make very little economic sense to pursue in court over a couple thousand dollars when you are in PA.
Yes, lesee's have basically no rights
and Yes, I am 99.99% sure they got more money from the other renter ( especially with no management fees)
It Disgusts me that the rental firm basically offered nothing beside a very polite sorry. Offering a oceanside ( for more $ ) was not an upgrade. And not going to bat for us is a lifelong deal breaker. We paid over 9 months ago!
And you just figured out now rhe was a double booking??

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By: Deniseandsteve
3/11/2021 7:24 PM

I agree that is a bad practice. I would never, which is why I do not advertise anywhere and only let the agency book. I would offer our place for you because it's not booked yet, but not oceanfront so not what you are looking for. Good luck to you.

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By: PMP
3/11/2021 8:02 PM

Wow. Just wow. And I assume, when they refund you the $$$ you paid, they will be adding interest to that amount???

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By: rlaxn
3/11/2021 8:29 PM

Perhaps this will help...

Click to follow link...

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By: judyk
3/11/2021 8:34 PM

That just ain’t right.

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By: lseven
3/11/2021 9:40 PM

No offense, but you are just wasting our (and your) time without mentioning the property name and rental agency.

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By: sandman
3/11/2021 10:15 PM

"Beach Babies" OBRealty

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By: Brad Z
3/11/2021 11:13 PM

Received a phone call this afternoon Canceling our Oceanfront Mid May rental. We signed the lease on May 31, 2020 and paid for it. A signed lease and payment acceptance means nothing! So -As the story goes, "The owner also had it listed on airbnb and we now have a double booking" The owner is going to honor the airbnb rental.. Sorry!
We were offer two non oceanfronts claimed to be an upgrade - NOT.
I cannot believe this BS is allowed and people tolerate the shenanigans that have went on down there this last year. I have a call into one of the other realtors and did find a house that sort of suits. At this late date, you take what you can find. SO even if you have a rental for nearly a year you are subject to the whims of the owner, and by default the rental management firm.

sandman


As an owner, I can say that nothing keeps me up at night more than the fear of a double booking. Knock on wood, it's never happened to me, but when you advertise on multiple platforms (which virtually everyone does) the possibility exists. Actually I've heard of PMs double booking.

Nevertheless, the first booking should always win. It sounds like the owner either got more for the Air booking, or feared to ranking penalty associated with an owner cancellation.

As for your options, depending on what's in the contract, you could sue the owner for breach of contract. I doubt the ROI on legal fees or effort would be worth it.

If it's any help, I do have the two middle weeks of May still available at our place. It's not oceanfront, but it's a 5br with pool in Frisco. As you can imagine, things are booking up quick this year.

Good luck!

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By: Aliphatic
3/11/2021 11:20 PM

Received a phone call this afternoon Canceling our Oceanfront Mid May rental. We signed the lease on May 31, 2020 and paid for it. A signed lease and payment acceptance means nothing! So -As the story goes, "The owner also had it listed on airbnb and we now have a double booking" The owner is going to honor the airbnb rental.. Sorry!
We were offer two non oceanfronts claimed to be an upgrade - NOT.
I cannot believe this BS is allowed and people tolerate the shenanigans that have went on down there this last year. I have a call into one of the other realtors and did find a house that sort of suits. At this late date, you take what you can find. SO even if you have a rental for nearly a year you are subject to the whims of the owner, and by default the rental management firm.

sandman


As an owner, I can say that nothing keeps me up at night more than the fear of a double booking. Knock on wood, it's never happened to me, but when you advertise on multiple platforms (which virtually everyone does) the possibility exists. Actually I've heard of PMs double booking.

Nevertheless, the first booking should always win. It sounds like the owner either got more for the Air booking, or feared to ranking penalty associated with an owner cancellation.

As for your options, depending on what's in the contract, you could sue the owner for breach of contract. I doubt the ROI on legal fees or effort would be worth it.

If it's any help, I do have the two middle weeks of May still available at our place. It's not oceanfront, but it's a 5br with pool in Frisco. As you can imagine, things are booking up quick this year.

Good luck!

Brad Z


smiley

May 22nd Is booked for check in. Or at least it better be smiley

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By: Aliphatic
3/11/2021 11:31 PM

Completely agree. Pretty powerless when the contract gives the renter no rights ... none. I've rented from about 9 agencies over the years and all of the contracts say the same thing. Theres nothing to hold the owners or agencies feet to the fire. Only solution is to take your vacation elsewhere, but as long as there's a waiting list of people to fill their weeks, there's no motivation for them to change. Maybe getting NC to back renter's rights legislation or something like that. Or a class action suit.

marylander


Where you been? I’ve bought an immersion circulator and have been trying my hand at sous vide proteins.

Any tips?

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By: Bentmtn
3/11/2021 11:52 PM

"Beach Babies" OBRealty

sandman


Well there you have. Nuff said!!!

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By: SteveWolf
3/12/2021 6:07 AM

Law schools in Ohio have incubators that help new attorneys learn the ropes. Cases that are not worth the time of other firms offer these attorneys a way into the system; a way to learn the ropes.

I have no idea about North Carolina law. I know in Ohio a property manager and an on-line rental agency would spend at least two wheelbarrows full of money on one four hour deposition. Faced with a suit for specific performance, they’d be quite quick to find an offer that would make the aggrieved party whole. At the same time a lesson would be taught and perhaps bad behaviors corrected.

Might call a couple of North Carolina law schools and see.

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By: marylander
3/12/2021 6:21 AM


here you been? I’ve bought an immersion circulator and have been trying my hand at sous vide proteins.

Any tips?

Aliphatic


Lol...my oldest son bought one recently so he could cook tenderloin for our anniversary meal. He seared it off in cast iron with rosemary, thyme and garlic infused oil. It was cooked perfectly, but I haven't tried my hand at it yet. Thanks for the reminder. Been wanting to play with it and completely forgot.

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By: KDHBreeze
3/12/2021 7:27 AM

Two comments: What's with all these posts about tasty food this week? If either of you make that tenderloin, please share the details and a photo. A certain member of our family (no, not me) would love it.

Double bookings are, as Brad said, every owner's dread. I so hate them I'm willing to temporarily hold dates for guests, let good repeat guests hold dates with a smaller initial deposit, and I have multiple non listing platform calendars with all calendars set to sync incoming and outgoing, so that all calendars are auto updated more frequently and I will manual sync after receiving a booking, just in case.

This is awful for the guest, though I would be very careful about taking a PM at their word about what someone else (the owner) did or didn't do. I know it can feel like a guest is subject to the whims of the owner, and by default the rental management firm where those are in play, but unless you're dealing directly with the owner and they cancel, there's not a great liklihood this was their doing. A PM wants your business, and they don't care what house they sell you, so it's to their advantage to throw the owner under the bus to save face.

I couldn't find this property listed on Airbnb, and I couldn't find indication it ever had been listed and then removed. It is on VRBO, but notably is a PM operated account (which would auto update the PM's calendar, not sync to it) not an owner's account.

If the owner even knows this happened, they're likely mortified. No owner wants to ruin someone's vacation.

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By: Brad Z
3/12/2021 7:43 AM

Received a phone call this afternoon Canceling our Oceanfront Mid May rental. We signed the lease on May 31, 2020 and paid for it. A signed lease and payment acceptance means nothing! So -As the story goes, "The owner also had it listed on airbnb and we now have a double booking" The owner is going to honor the airbnb rental.. Sorry!
We were offer two non oceanfronts claimed to be an upgrade - NOT.
I cannot believe this BS is allowed and people tolerate the shenanigans that have went on down there this last year. I have a call into one of the other realtors and did find a house that sort of suits. At this late date, you take what you can find. SO even if you have a rental for nearly a year you are subject to the whims of the owner, and by default the rental management firm.

sandman


As an owner, I can say that nothing keeps me up at night more than the fear of a double booking. Knock on wood, it's never happened to me, but when you advertise on multiple platforms (which virtually everyone does) the possibility exists. Actually I've heard of PMs double booking.

Nevertheless, the first booking should always win. It sounds like the owner either got more for the Air booking, or feared to ranking penalty associated with an owner cancellation.

As for your options, depending on what's in the contract, you could sue the owner for breach of contract. I doubt the ROI on legal fees or effort would be worth it.

If it's any help, I do have the two middle weeks of May still available at our place. It's not oceanfront, but it's a 5br with pool in Frisco. As you can imagine, things are booking up quick this year.

Good luck!

Brad Z


smiley

May 22nd Is booked for check in. Or at least it better be smiley

Aliphatic


Lol, it is!

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By: Tim-OBX
3/12/2021 7:56 AM

Wow. Just wow. And I assume, when they refund you the $$$ you paid, they will be adding interest to that amount???

PMP


Interest these days is a joke. Let's say you held $$ for a year at .5% and you put up $5000. That is $25



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By: Tim-OBX
3/12/2021 8:00 AM

No offense, but you are just wasting our (and your) time without mentioning the property name and rental agency.

lseven



10 posts here before someone asked who it was, normally it comes to be asked much sooner. It sounded like trouble last year when people were saying the PM allowed them to book a year in advance after being shut down last year. I wonder if the owners signed the contract with the PM extending the reservation period to next year.

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By: Tim-OBX
3/12/2021 8:03 AM

A PM wants your business, and they don't care what house they sell you, so it's to their advantage to throw the owner under the bus to save face.

KDHBreeze



You come up with some wild ass guesses and speak as if you actually were knowledgeable about what you say. This comment just proves it. Sad smiley

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By: sandman
3/12/2021 8:38 AM

Rebooked. Found a house on Midgett we can make work, made the payment and received confirmation. It is in Hatteras, it is oceanfront, and it has enough room.
No pool , but at this late date I figured I better grab what I could. Grandkids will get to play i the sand!

The offending house is indeed listed on airbnb, and facebook and lord knows where else. Had no idea owners listed on multiple sites and actually rented on their own beyond the property management form they are listed on. Seems a shady way to do business, but this is the world we live in now, (hooray for me, sorry about your luck)
I feel bad for the clerk that had to call me, she was very polite ( as was I). What they were offering was not comparable, and I hate it when somebody is peeing on your leg and telling you it is rainwater.
This happens, shouldn't. But in my silly little mind, they (Outer Beaches) should have reached out to the other firms and found us a house- they or the owners messed up.
I had the occasion to travel for business for close to 30 years, several times when I went to check in at hotel something had happened, and room wasn't available. Every single time that had happened, the clerks reached out to competitors down the street and found me a room. Was never left to twist in the wind. This whole deal leaves one increasingly cynical , not only that you are just a number, but also the whole cya thing.
Done, resolved, won't do business with OBR ever again, but on to next issue in life.

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By: racey3
3/12/2021 11:07 AM

That does suck, so ?? sorry

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