I think this is a bad time to pay attention to reviews. We were down for 3 separate weeks in 2020, all with different PM's. Mixed bag, but one thing is that with increased occupancy, combined with COVID restrictions, my best guess is that the PM's are having a hard time finding enough labor. Certainly this was an issues with restaurants. My point is that recent experiences may not be indicative of capability, responsibility, and communication. Maintenance especially seemed lacking. I would let things settle down, then evaluate the options.