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Reviews of Property Management Companies

By: swimski
2/27/2021 1:09 PM

We have recently purchased a home on Hatteras Island. The home had been in a PM program for some time. We would appreciate feedback/recommendations from experienced OBX homeowners about your experiences so that we may make a more informed decision about whether to continue with the current provider. Thanks in advance.

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By: Alexy
2/27/2021 1:28 PM

You should PM will for access to the owners forum and post this there. The renters side of the PM company is completely different from what the owners get and have to deal with.

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By: OceanBlue
2/27/2021 2:00 PM

Exactly what @Alexy says. But would also suggest reviewing how are your cottage's historical "ratings" and comments?

"place was disgustingly dirty" or "place was exceptionally clean" that's on the PM

"the place is so dated and lacking in amenities" or "the place has a modern look and all the bells and whistles" the cottage

Congrats on the new cottage!

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By: swimski
2/27/2021 2:13 PM

Thanks, I have followed Alexy's advice and reached out. Thumbs up

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By: Babylin
2/27/2021 2:23 PM

Congrats! Agree with getting access to the Owner's forum. But in the meantime, my opinion is that unless the current management company is egregiously horrible, I would keep it status quo for this upcoming season, especially if you are substantially booked already. It takes a while to remarket a property. I found our first year of ownership fairly stressful and it was nice to have folks that understood your house better than you in year 1. You mentioned that this home has been with the current management company for a long time so I assume the former owners liked them enough to stay with them.

Also, I think its very important for you to start a rapport with them. Hopefully, they have already reached out to you. See how they perform this year and do some research on other management companies in the event you want to switch after the season ends.

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By: JoyinVirginia
2/27/2021 2:39 PM

Agree with babylin. By NC law, you have to honor any reservations 180 days in future, that's most of summer, so just easier to stay with current PM. DO get to know folks in the office!

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By: Tim-OBX
2/27/2021 2:41 PM

Leaving the house in the rental company for this summer is all but critical. You must honor the reservations, by law, but you can move to another PM but you could be costing yourself money if you do. After this summers rentals then look into moving it, plus you will have some experience as well to help you decide.

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By: Alexy
2/27/2021 3:01 PM

Exactly what @Alexy says. But would also suggest reviewing how are your cottage's historical "ratings" and comments?

"place was disgustingly dirty" or "place was exceptionally clean" that's on the PM

"the place is so dated and lacking in amenities" or "the place has a modern look and all the bells and whistles" the cottage

Congrats on the new cottage!

OceanBlue

Problem with the PM company reviews is that many are under reported both publicly and to the owners. I can tell you with 100% authority that a certain PM company on Hatteras island will trash the critical reviews of their properties they manage that are left online to them and also on the check in/check out package that is given to renters.
Since covid they just delete or never forward the complaints to the owners or allow them online on their web page.

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By: jfalba
3/2/2021 8:46 AM

As a renter, I agree that some comments never show up about a house after submitted online. And honestly it wasnt bad reviews but I added suggestions that were ignored I guess.

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By: Mad Tortuga
3/2/2021 12:03 PM

I think this is a bad time to pay attention to reviews. We were down for 3 separate weeks in 2020, all with different PM's. Mixed bag, but one thing is that with increased occupancy, combined with COVID restrictions, my best guess is that the PM's are having a hard time finding enough labor. Certainly this was an issues with restaurants. My point is that recent experiences may not be indicative of capability, responsibility, and communication. Maintenance especially seemed lacking. I would let things settle down, then evaluate the options.

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