What is the most cost effective/efficient way to go - Use the management company for maintenance or hire a Handyman to be the first call when things go wrong in a rental property?? If Handyman what would your recommendations be??
If you have a rental, making sure your guest are happy, not about reasonable cost.
Repeat guest are the 'name of the game'.
As Tim stated, if your self picked handy man is busy, and your guest have to wait until he has time, that is not a recipe for repeat guest.
You may paid a bit more for a PM asigned Handy man, but that handyman will be there to resolve problem.
Now, having your handy man for off season repairs make sense