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Curious about other agencies' check in times

By: Aliphatic
7/17/2019 2:29 PM

I think Sheetz in PA got sued for this or fined or something. That’s why you see gas stations offering a discount for cash but not charging more if you use a CC at the pump.

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By: Laszlo
7/17/2019 2:33 PM

Oh and I'm pretty sure that the "credit card fee" is against the ToS for their merchant agreement with Visa and Mastercard. Pretty sure as a merchant you aren't allowed to add on fees for using a credit card to pay. You can offer a discount for cash/ACH transfers, but can't charge more for using a CC.

Pretty sure Visa/MC have a hotline for tips regarding this. I think they even offer a reward if they catch a merchant doing this and you tipped them off.

Aliphatic


Interesting, I'll have to call my CC company

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By: Laszlo
7/17/2019 2:38 PM

I think Sheetz in PA got sued for this or fined or something. That’s why you see gas stations offering a discount for cash but not charging more if you use a CC at the pump.

Aliphatic


s it Legal to Charge Customers a Credit Card Processing Fee?

Editorial Note: The content of this article is based on the author’s opinions and recommendations alone. It has not been previewed, commissioned or otherwise endorsed by any credit card issuer.
All merchants are allowed to charge their customers a convenience fee for using a credit card if the customer is using a non-customary payment channel. For example, if a business primarily accepts payments in person, a convenience fee may be added if their customer uses a mail or telephone order.

The practice of always charging customers a fee for credit card payments, no matter how the transaction takes place, is called a surcharge. These are currently prohibited in 10 states—Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, and Texas.

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By: MikeW
7/17/2019 2:41 PM

One item of note with all the added fees. Not a penny of it goes to the homeowner

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By: Aliphatic
7/17/2019 2:45 PM

One item of note with all the added fees. Not a penny of it goes to the homeowner

MikeW


Yup. It’s all PM grift. Maybe as I get older I’ll make friends with a homeowner and can work something out outside of this racket.

Everyone would win.

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By: MikeD84
7/17/2019 3:21 PM

Oh and I'm pretty sure that the "credit card fee" is against the ToS for their merchant agreement with Visa and Mastercard. Pretty sure as a merchant you aren't allowed to add on fees for using a credit card to pay. You can offer a discount for cash/ACH transfers, but can't charge more for using a CC.

Pretty sure Visa/MC have a hotline for tips regarding this. I think they even offer a reward if they catch a merchant doing this and you tipped them off.

Aliphatic


Hit the nail on the head. It is against ToS to surcharge for all card brands. However, its hard for the card brands to police this unless it gets brought to their attention...

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By: Dhart
7/17/2019 4:54 PM

Jeez, what is going on with property management??

They're just begging me to go away. I'm very accommodating, too.

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By: LoveKDH
7/17/2019 11:02 PM

Well said!

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By: jefm
7/18/2019 7:32 AM

I didn't sleep well last night, so I'm a little tired and cranky today so take this with a grain of salt.

It's kind of horse crap that Hatteras PMs can't accommodate an earlier check-in time than 6 pm. Check out these fees for my upcoming Frisco vacation in September.

575$ just in PM fees for 2 dogs and an early check-in. Add in taxes and trip insurance and the figure jumps to 1320$

Base rent for the house only accounts for 70% of the total bill.

Aliphatic
What is a home Service fee?

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By: jefm
7/18/2019 7:50 AM

Have always thought rents were crazy high but owners get it so why not? But 6PM checkins? So they want me to pay a crazy rent but only have access on the first day of only 6 hours, but still leave by 11 on the last day. An earlier poster had a table of fees for their house. My first thought was "Crap you could go to Europe cheaper than that"

I guess I should edit the 'But owners get it" statement. Sounds like the PM Co's are getting a bigger slice of the pie every year:

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By: rja3280
7/18/2019 8:01 AM

I didn't sleep well last night, so I'm a little tired and cranky today so take this with a grain of salt.

It's kind of horse crap that Hatteras PMs can't accommodate an earlier check-in time than 6 pm. Check out these fees for my upcoming Frisco vacation in September.

575$ just in PM fees for 2 dogs and an early check-in. Add in taxes and trip insurance and the figure jumps to 1320$

Base rent for the house only accounts for 70% of the total bill.

Aliphatic


That nice little total cost calculator is actually a reason that I have stayed away from Surf or Sound. "Home service fee", "protection plan" plus the "dog fee" and taxes. Get the hell out! Just be freaking transparent about the cost from the start.

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By: Staggerlee
7/18/2019 8:37 AM

I decided to bite the bullet and pay the early check in fee this year. I insist on leaving no later than 6:00 am for the trek from DC to OBX. I believe in getting across the bridge before 11:00 am and we do. That leaves a lot of time to loiter around waiting for access. Sure, one find things to do, but I would like to settle in first. We will skip the first day restaurant meal to help defray the costs. I may decide it's not worth it. We'll see.

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By: jefm
7/18/2019 9:29 AM

I assume it is only the PM Co.'s that get anything out of the early check in fees. Sounds like the owners get nothing. I'm sure the cleaners just go to places in the order the PM's tell them to and get nothing extra.
So they start raising the check in times & bet there are enough fools to take the bait for early check in.
Some thieves don't need guns.

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By: MichiganJulia
7/18/2019 11:23 AM

I didn't sleep well last night, so I'm a little tired and cranky today so take this with a grain of salt.

It's kind of horse crap that Hatteras PMs can't accommodate an earlier check-in time than 6 pm. Check out these fees for my upcoming Frisco vacation in September.

575$ just in PM fees for 2 dogs and an early check-in. Add in taxes and trip insurance and the figure jumps to 1320$

Base rent for the house only accounts for 70% of the total bill.

Aliphatic


Couple questions: What's a Home Service Fee (75.00) and what's a Protection Plan (69,00) ??
Without eliminating those two, I could still save $428.92 on your bill since no pets (200) No CC fee (78.92) and no early check in fee (150.00) We don't pay by CC and would never pay for early check in. There's plenty to do while waiting for your check in time...might be annoying, but you save 150.00.
Also we go off season, so things are cheaper then anyway!!!! Still curious what those first two fees are for?

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By: Aliphatic
7/18/2019 11:48 AM

From the Surf or Sound website:

"A non-refundable Home Service Fee of $30 to $90 (based on number of bedrooms), plus tax, is applied to each reservation to help offset the cost of basic cleaning at the homes following guest use."

They are charging you for housekeeping. Additionally, surf or sound requires a sizable security deposit. I didn't want to have 1200$ tied up with them for months on end, so I opted for the 69$ charge.

"Refundable Security Deposit:
All of our homes require a refundable security deposit between $600 - $1,200 as security against damage and theft. Surf or Sound Realty will inspect the home upon checkout and will charge for damage and/or theft determined to have been caused by Tenant. You will be notified if a problem exists. Otherwise your security deposit will be returned 45 days after check-out. You may opt for the $69 non-refundable Vacation Rental Property Protection Plan (described in the next section) in lieu of the refundable security deposit."

The pet fees are unavoidable, the reason I come to OBX is that it is so pet-friendly. I opted for the early check-in because we are doing 2 weeks for this upcoming vacation. We are staying in our usual Corolla for the first week and then going to Frisco for the second week. Check-out in Corolla is at 10 am, but Surf or Sound doesn't guarantee the house will be ready for check-in until 6 pm. I opted for the early check-in as to have a place to hang out with my dogs.

My Golden Retriever will be 14 years old by then and depending on the weather, 8 hours is a long time for him to go without a cool place to lay down and nap.

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By: rja3280
7/18/2019 12:44 PM

The pet fees are unavoidable, the reason I come to OBX is that it is so pet-friendly. I opted for the early check-in because we are doing 2 weeks for this upcoming vacation. We are staying in our usual Corolla for the first week and then going to Frisco for the second week. Check-out in Corolla is at 10 am, but Surf or Sound doesn't guarantee the house will be ready for check-in until 6 pm. I opted for the early check-in as to have a place to hang out with my dogs.

My Golden Retriever will be 14 years old by then and depending on the weather, 8 hours is a long time for him to go without a cool place to lay down and nap.

Aliphatic

I feel you. I fret about check-in day and what to do if the weather doesn't cooperate for the entire week before we leave. When we started going to Hatteras we had our 2 pups. I originally decided to rent with Midgett because they were the only ones who didn't hit you with an added pet fee. And to hit you per dog seriously ticks me off. (The only exception was the year that my folks and their two went with us. We had to get approval from the owner and paid a fee that year... but four dogs, I was fine with it.) Now we just have our lone beagle boy but he's the same age as your golden and I will once again be closely watching the weather and fretting over how to possibly kill 4+ hours with him if setting up shop under an umbrella on the beach or sound isn't an option.

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By: CoolBreezeKDH
7/18/2019 7:12 PM

One item of note with all the added fees. Not a penny of it goes to the homeowner

MikeW
[/QUOTE

In fact, it definitely doesn't cover the 2.75% charged by the CC to handle the transaction.

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By: kurthi
7/18/2019 8:34 PM

Travel day really isn't a vacation day to me. Having to wait till 6:00PM just about destroys any chance to make the day worthwhile.

Another reason why we wait till the end of the season to get two weeks for close to one in mid season.

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By: MichiganJulia
7/19/2019 11:19 AM

I actually have cleaned a bit (especially in homes that allow dogs- swiffer up long hair that gets missed under tables, etc.) after we check in. So it wouldn't bother me one bit to be allowed in earlier if I was willing to do that. I guess there is too much "grey area" in terms of what would be considered "light cleaning" in order to have this happen, though. It would be a good marketing tool I would think for the agencies that can guarantee a 4pm or earlier check in to promote. These vacations- especially in the summer- cost so much. You want your customers to feel they are getting the most time they can at these properties, not make it harder for them to do so.

lowcountry


Sorry, but I don't agree with you on this. After driving a long distance and finally getting into our house & unloading all our "stuff", I sure don't want to start "light cleaning" whatever that is!! Just want to relax with a nice drink & just be happy to be there....NO HOUSE CLEANING!! No matter how "light" P.S. We don't have pets either.

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By: Brad Z
7/19/2019 2:22 PM

Man, I'm really missing out. I don't charge any cleaning fees, pet fees, early check-in fees, processing fees, convenience fees, property protection fees or home service fees. And no matter what, you'll get in by 4pm. What am I thinking?

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By: Staggerlee
7/19/2019 2:34 PM

Man, I'm really missing out. I don't charge any cleaning fees, pet fees, early check-in fees, processing fees, convenience fees, property protection fees or home service fees. And no matter what, you'll get in by 4pm. What am I thinking?

Brad Z


You're thinking you might want to rent to me next summer. Thumbs up

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By: Aliphatic
7/19/2019 2:52 PM

Man, I'm really missing out. I don't charge any cleaning fees, pet fees, early check-in fees, processing fees, convenience fees, property protection fees or home service fees. And no matter what, you'll get in by 4pm. What am I thinking?

Brad Z


Just raise the rent by 600$ a week. You'll get the same effect.

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By: lowcountry
7/19/2019 3:17 PM

BradZ- Stay strong! lol and remember the immortal words of Luke Skywalker:

"I'll NEVER turn to the dark side" Clapping smiley

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By: OiBeeX
7/19/2019 4:38 PM

Man, I'm really missing out. I don't charge any cleaning fees, pet fees, early check-in fees, processing fees, convenience fees, property protection fees or home service fees. And no matter what, you'll get in by 4pm. What am I thinking?

Brad Z

Is there a site that you use for self renting properties? Would love to be able to rent directly from someone rather than deal with a PM

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By: Brad Z
7/19/2019 8:53 PM

Man, I'm really missing out. I don't charge any cleaning fees, pet fees, early check-in fees, processing fees, convenience fees, property protection fees or home service fees. And no matter what, you'll get in by 4pm. What am I thinking?

Brad Z

Is there a site that you use for self renting properties? Would love to be able to rent directly from someone rather than deal with a PM

OiBeeX


I'm listed here on the owners section, and I have a google business listing. Both point to our Facebook page, Crosswind Landing OBX in Frisco. I do provide discounts to OBC members as well.

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