Cleaning fee

Cleaning fee




We have been going to the Outer Banks for 32 yrs, the last 15 yrs have been on Hatteras. We have used all the major rental companies and have had no issues or complaints about any of them. This July we will be staying in Mirlo Beach in a Surf or Sound rental. While looking through Surf or Sound’s on line information, I noticed they are now charging an extra cleaning fee. “A non-refundable Cleaning Fee of $25 to $75 (based on number of bedrooms), plus tax, is applied to each reservation to help offset the cost of basic cleaning at the homes following guest use.” I thought the cost of cleaning was included in the rent. I have always cleaned the kitchen, mopped and vacuumed floors and wiped bathrooms. With this extra charge, does it mean I don’t need to do this anymore? Are all the rental companies charging this fee now?


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RE: Cleaning fee




To the renter?
No that is the first I have heard of that.
Typically the realty company charges about 93 dollars a week to the owner for cleaning a 4 bedroom house with no hot tub included


RE: Cleaning fee




I've never heard of a cleaning fee separated out from the rental cost. I always just figured it was included in the price. We've always taken out the trash, did general clean up, and vacuumed (which is what they normally ask you to do), but yeah, I'd question them on if that was needed since you're paying a cleaning fee.

John


RE: Cleaning fee




For the last couple of years, Hatteras Realty has added a $35.00 cleaning fee to my March rental at Osprey Landing in Frisco. The info packet still asks you to do the same things as before. The only difference I recall is that before, they asked you to empty the dishwasher.....now they just ask that you start it before you leave.


RE: Cleaning fee




To the renter?
No that is the first I have heard of that.
Typically the realty company charges about 93 dollars a week to the owner for cleaning a 4 bedroom house with no hot tub included

Alexy
I'm charged $120 per week for each group (Five bedrooms, three full baths). That will now go even higher for 2018 since we now include all linens and towels. In the pass, I have gone in on "turn over day" before the housekeepers arrive. Even at $120, it's a deal.


RE: Cleaning fee




Bleed over from AirBnB? I have seen a cleaning charge added to most of my AirBnB rentals so maybe the property management is trying to capitalize on another revenue source


RE: Cleaning fee




I have never had a bad experience with any agency, but I wasnt surprised to see SOS was the agency adding the fee.
A family friend rented from them and at check in had to present a credit card for "file" even though the rental was paid for. A month after returning home they were charged $320 for "damage". A broken table. Not only did they not break a table, a $500 damage waiver had been in their contract at booking..so if they had broke a table, it should've been covered. Luckily, said friends father was an attorney...they were reimbursed quickly.
The second incident was further back but Ive never forgotten it. My former cousins-inlaws booked and paid for their Sept. rental in Feb., including pool heat. They arrive and were told the pool heater had broken and the owners decided not to replace it. Months prior. No warning about it prior to arrival from SOS, and a basic " sorry about your luck, thats on the owner not us" response. They never got a nickle back.
Shady.


RE: Cleaning fee




I have never had a bad experience with any agency, but I wasnt surprised to see SOS was the agency adding the fee.
A family friend rented from them and at check in had to present a credit card for "file" even though the rental was paid for. A month after returning home they were charged $320 for "damage". A broken table. Not only did they not break a table, a $500 damage waiver had been in their contract at booking..so if they had broke a table, it should've been covered. Luckily, said friends father was an attorney...they were reimbursed quickly.
The second incident was further back but Ive never forgotten it. My former cousins-inlaws booked and paid for their Sept. rental in Feb., including pool heat. They arrive and were told the pool heater had broken and the owners decided not to replace it. Months prior. No warning about it prior to arrival from SOS, and a basic " sorry about your luck, thats on the owner not us" response. They never got a nickle back.
Shady.

nicki


Experienced vacations on 'OBX"
will normally do a walk thru through for a ' Check ' for any damages, for they can be report them immediately.


RE: Cleaning fee




I have never had a bad experience with any agency, but I wasnt surprised to see SOS was the agency adding the fee.
A family friend rented from them and at check in had to present a credit card for "file" even though the rental was paid for. A month after returning home they were charged $320 for "damage". A broken table. Not only did they not break a table, a $500 damage waiver had been in their contract at booking..so if they had broke a table, it should've been covered. Luckily, said friends father was an attorney...they were reimbursed quickly.
The second incident was further back but Ive never forgotten it. My former cousins-inlaws booked and paid for their Sept. rental in Feb., including pool heat. They arrive and were told the pool heater had broken and the owners decided not to replace it. Months prior. No warning about it prior to arrival from SOS, and a basic " sorry about your luck, thats on the owner not us" response. They never got a nickle back.
Shady.

nicki


Experienced vacations on 'OBX"
will normally do a walk thru through for a ' Check ' for any damages, for they can be report them immediately.

Whaler9818


Ahh..so the inexperienced are just S.O.L. What an interesting perspective. Regardless..they still paid $50 bucks for "damage waiver". Where did that go??


RE: Cleaning fee




I have never heard of a PM charging a fee to clean to the renter before. The cleaning is paid by the PM but the owner pays a commission percentage which includes the cleaning so it sounds like an extra fee to the renter rather than to the owner. Sad smiley I can understand why they added it to someone, it is harder each year to get cleaners and it is harder on Hatteras so they need to sweeten the amount the cleaners get, but charging the renter seems like it will comeback to haunt them. Loser


RE: Cleaning fee




I was surprised how every company pretty much adds something. The cleaning fee I noticed when I was pricing some things this year. Just at quick glance at few:

SOS- cleaning fee (25), house protection plan (65), credit card fee (40)
Sun- cleaning fee (65)
Midgett- credit card (2%)
Joe lamb- administrative fee (105)
resort- administrative fee (125)
village- didn't notice any fees
hatteras- cleaning fee (45)

In the grand scheme these aren't much considering how much we're spending for the rental itself. It annoys me though. Just build it all into the rent.


RE: Cleaning fee




It all started years ago with the inclusive pricing everyone wanted. Every company adds to the owner's rate to come up with the advertised fee, even village. Some add several hundreds of dollars.


RE: Cleaning fee




It all started years ago with the inclusive pricing everyone wanted. Every company adds to the owner's rate to come up with the advertised fee, even village. Some add several hundreds of dollars.

Tim-OBX


So are these fees simply redistribution from the owner back to the guest, or is the PM double dipping by charging the owner and the guest for cleaning, administrative fee, etc?

For me, I wouldn't know. I've gone self-managed and don't plan to turn back.


RE: Cleaning fee




As the representative of the rental industry may or not tell you the rental companies love fees as 100% of the amount goes to them. Rental payments are governed by law as to distribution. Fees are not


RE: Cleaning fee




If anyone wants to be upset go ask a rental company how much they actually pay to a cleaner to clean a house.


RE: Cleaning fee




While it's obsurd, you have to realize the villages down there thrive on tourism money. Most buisness's completely shut down outside of tourism months. And while taxes go up, everything else goes up, to make them stay in business. It's not fun, it's not fair, it happens. My friend who owns a gas station and garage couldn't afford to replace the tanks, so it's now just a garage where he does work.